Handle every claim with confidence
From first report to final fix
Track warranty claims from New to Closed, assign them to your team or your subs, schedule the inspection, and keep the whole history in one place. Let customers file claims themselves, and manage coverage on every job you build.
Bell Residence
Okafor Estate
Ramirez Backyard
Nguyen Residence
Whitfield Project
A clear path for every claim
Submit, triage, schedule, resolve.
Submit
A claim comes in — logged by your team or sent by the customer through a public warranty form.
Triage
Set the type and priority, assign it to a team member or vendor, and move it through your statuses.
Schedule
Book the inspection or repair on the calendar and follow up on a built-in contact cadence.
Resolve
Capture notes, photos, and files along the way, and close the claim with a full history intact.
Every claim, owned and on track
Classify each claim by type and priority, assign it to a team member or a vendor, and move it through your statuses — from New to In Progress to Closed. It stays linked to the job it came from, so the customer and property details come along for the ride.
- Nine customizable, color-coded statuses
- Types and priority for fast triage
- Assign to a team member or a vendor
- Linked to the originating job
Spa spillway leak at tile line
Assigned to
Next step
Know what's covered, and for how long
Define coverage tiers once and they're stamped onto every job automatically — a lifetime structural warranty, a one-year interior finish, three years on equipment — each as full, parts-only, or labor-only. From a warranty start date, Ardovia tracks live status so you always know if a claim is in or out of coverage.
- Duration in months, years, or lifetime
- Full, parts-only, or labor-only coverage
- Stamped onto every job from your defaults
- Live status — active, expired, or lifetime
Structural Shell
Interior Finish
Equipment
Tile & Coping
Let customers file it themselves
Share a branded public warranty form where a homeowner describes the issue and attaches photos. Every submission is automatically matched to the right job by phone, email, or address — and lands as a claim your team can work immediately, no phone tag required.
- Branded, embeddable public claim form
- Customers attach photos of the issue
- Auto-matched to the job by phone, email, or address
- Spam-protected and ready to work on arrival
Submit a Warranty Claim
Everything in warranty management
Full claim tracking
Move each claim through nine statuses — New, In Review, Approved, In Progress, Parts Ordered, Scheduled, Completed, Denied, Closed — all color-coded and customizable.
Types & priority
Classify by type — leak, workmanship, equipment, structural, cosmetic, and more — and set a priority so the urgent work rises to the top.
Assign to a person or vendor
Route a claim to the right team member or straight to a subcontractor, so every claim has a clear owner and follow-up.
Appointment scheduling
Book warranty inspections and repairs right on the calendar, with the customer, job, and assignee already attached.
Follow-up cadence
A built-in contact schedule surfaces claims that need a touch — from one day to a month out — so nothing goes cold.
Notes, tasks & photos
Every claim keeps its own contact logs, notes, tasks, and photo and file attachments — the whole story in one place.
Linked to the job
Each claim ties back to the job it came from, carrying the customer and property details so context is never lost.
Coverage tiers
Stamp coverage tiers on every job — duration in months, years, or lifetime and full, parts-only, or labor-only — with live expiration status.
Public claim forms
Let customers file a claim with photos from a branded public form that auto-matches to the right job by phone, email, or address.
Frequently asked questions
How does a claim move through the process?
Every claim has a status — New, In Review, Approved, In Progress, Parts Ordered, Scheduled, Completed, Denied, or Closed — plus a type and a priority. You can rename and recolor all of them to match how your team works.
Who works a claim?
Assign it to a team member or straight to a vendor or subcontractor. A built-in follow-up cadence — from a day out to a month — flags claims that need a touch, and a contact badge shows what's overdue.
Can customers submit claims themselves?
Yes. Share a branded public warranty form where customers describe the issue and attach photos. Each submission is automatically matched to the right job by phone, email, or address and lands as a claim ready to work.
How do I schedule the inspection or repair?
Book it right from the claim — it opens the scheduler pre-set for a warranty inspection, with the assignee, customer, and linked job already attached, and the appointment shows on your calendar.
What are coverage tiers?
Coverage tiers define what's warrantied on a job and for how long — for example a lifetime structural warranty, a one-year interior finish, or three years on equipment — as full, parts-only, or labor-only. They're stamped onto each job and show live status: active, expired, or lifetime.
Is the whole history kept?
Yes. Contact logs, notes, tasks, appointments, and photo and file attachments all live on the claim, so you have a complete, defensible record from the first report to close.
Ready to master your warranty work?
Track every claim, schedule the fix, and manage coverage on every job — all in one place.
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