Text Messaging Integration
Two-way texting for your whole team
Homeowners answer texts far more than calls or email. Powered by Twilio, this integration lets you text leads and customers right from Ardovia, send automated appointment and draw reminders, request reviews after a job, and broadcast updates — with every conversation saved on the record.
Bell Residence
(850) 555-0142
9:41 AM
9:43 AM
9:44 AM
9:44 AM
How it works
Connect once, then let the conversations — and reminders — take care of themselves.
Connect
Link your Twilio account and assign a texting number to each location.
Converse
Text leads and customers two-way from their Lead or Job record.
Automate
Turn on reminders and review requests that fire off real events.
Broadcast
Send a targeted blast and track delivery, replies, and opt-outs.
Text from the record you're already on
Reach a lead or customer in the channel they actually answer. Send and receive texts straight from a Lead or Job, and the whole thread stays on the record — visible to your team, not trapped in one person's phone.
- Two-way texting from any Lead or Job
- Full history saved on the record
- Shared across your whole team
- Replies land back in Ardovia, not a personal phone
Bell Residence
(850) 555-0142
9:41 AM
9:43 AM
9:44 AM
9:44 AM
Reminders that send themselves
Fewer no-shows, faster payments — without anyone remembering to hit send. Turn on appointment reminders, draw-invoice nudges, and status updates that fire off real events in Ardovia, each with an editable template and merge tags.
- Appointment reminders before scheduled visits
- Draw-invoice reminders when an invoice is sent
- Status updates when a phase completes
- Simple on/off toggles per automation
Automated texts
Fires on real eventsAppointment reminder
24 hours before a scheduled visit
Draw invoice due
When a draw invoice is sent
Job status update
When a phase completes
Review request
One day after a job is marked complete
Turn finished jobs into 5-star reviews
A texted review link the day after completion converts far better than an email nobody opens. Send it automatically when a job is marked complete, then watch the new review flow back in through the Google reviews integration.
- Auto-send a review link after job completion
- Direct link to your Google review page
- Higher open and response rates than email
- New reviews sync into the Reviews module
Job marked complete
Okafor Estate · Gunite Pool & Spa
Reach everyone at once, the right way
Weather delay, schedule change, or a seasonal promo — send it to a whole segment in seconds. Target active jobs, a location, or a lead list, then track delivery, replies, and opt-outs, with compliance handled for you.
- Blast a segment: active jobs, a location, or a lead list
- Delivery, reply, and opt-out tracking
- Automatic STOP/HELP handling and quiet hours
- Merge tags keep each message personal
Text broadcast
Heads up — crews are off Thursday for the holiday. We'll resume Friday morning. Thanks!
18
Delivered
4
Replies
0
Opted out
What the integration will do
Two-way texting from any record
Text a lead, customer, or vendor straight from their Lead or Job — the whole conversation lives on the record, visible to the whole team.
Automated reminders
Send appointment and draw-invoice reminders automatically off real events, so fewer no-shows and faster payments happen on their own.
Review requests that convert
Fire a review-request text a day after a job is completed, with a direct link — then watch the new review sync back through the Reviews integration.
Broadcast to a segment
Blast a weather delay, schedule change, or promo to a whole segment — active jobs, a location, or a lead list — and see delivery and replies at a glance.
Merge tags & templates
Reuse your saved message templates with smart merge tags — customer name, appointment time, draw amount — so every text is personal without the typing.
Built-in compliance
Automatic STOP/HELP handling, a managed opt-out list, quiet hours, and per-message logging keep your texting compliant and auditable.
Frequently asked questions
What will the text messaging integration do?
It brings two-way SMS into Ardovia, powered by Twilio. Your team can text leads and customers from the record they're already on, send automated appointment and draw reminders, request reviews after a job, and broadcast updates to a whole segment — with every conversation saved on the lead or job.
How do I connect it?
You'll link your Twilio account and assign a texting phone number to each location. Credentials are encrypted server-side, and inbound texts and delivery updates flow back through secure webhooks so conversations and statuses stay current automatically.
Where do the conversations live?
On the record. A text with a lead shows on that Lead; a text with a customer shows on their Job — so anyone on the team sees the full history and nothing lives in one person's phone.
What can be automated?
Event-driven texts like appointment reminders (before a scheduled visit), draw-invoice reminders (when an invoice is sent), status updates (when a phase completes), and a review request a day after a job is marked complete. Each automation is a simple on/off toggle with an editable template.
Is business texting compliant?
Yes. The integration handles STOP/HELP replies automatically, maintains an opt-out list, supports quiet hours, and logs every message. Business texting in the US also requires carrier registration (A2P 10DLC) for your brand and campaigns — we'll walk you through that as part of setup.
When will it be available?
The text messaging integration is on our roadmap. Start your free trial now to get set up on Ardovia, and you'll be able to connect texting as soon as it launches.
Ready to meet customers where they reply?
Get set up on Ardovia today and start texting your leads and customers the moment it launches.
14-day free trial • No credit card required